What Is Expected Of Hosts On PotRentals?
We would like to provide you with clear guidance on what is expected from you as a host on our platform so that you can provide a 5-star stay for all your bookings.
We ask all hosts to meet five basic requirements: 1) Create an overall positive experience; 2) Make your home weed and fun friendly; 3) Be responsive with your guests; 4) Avoid canceling on guests; and 5) Accept reservation requests.
To make sure all listings on PotRentals include only reliable travel accommodations for guests, every home on our platform must meet five basic requirements.
1) Create an overall positive experience
Guests usually heavily rely on the quality of your reviews, among other factors like the daily rate you’re offering, before deciding to book with you. Reviews help build trust with your guests and cultivate a transparent community marketplace. Therefore, it is of the utmost importance for a host to maintain a good rating average.
As a host, you will also have a chance to rate guests on various factors such as cleanliness, courteousness, as well as the quality of the communication. Your reviews are very important as they help ensure that guests are treating the homes they are staying in with respect. Just like hosts, guests can also be subject to penalties.
2) Make your home weed and fun friendly
One way or another, your home needs to be fun and weed friendly, which means that you must allow guests to consume cannabis somewhere on your property, either inside or outside, like on a balcony or on your yard for example, and the house rules should not be overly restrictives, so guests can have “reasonable” fun while staying at your place. One way you make your home fun-friendly is to allow guests to respectfully play music until late in the evening, as long as it is complying with your city’s or your condominium’s bylaws.
3) Be responsive and proactive with your guests
Responding quickly when guests ask you a question or send you reservation requests and booking inquiries demonstrates that you are attentive to their needs. We ask hosts to answer these kinds of messages within twenty-four hours.
4) Avoid canceling on guests
PotRentals takes cancellations very seriously and requires hosts to avoid canceling on guests unless there are extenuating circumstances. You might even be subject to financial penalties if you cancel a confirmed booking. Remember that your guests' travel plans depend on it!
5) Accept reservation requests
Make sure your listing’s calendar is up-to-date at all time, so you can accept most reservation requests for the dates you are free. Make also sure that your listing’s calendar reflects the dates you are able to host as well as the dates you are not. If you are using multiple short-term rental platforms at the same time, don’t worry, you can use your availability settings to get easily organized.
Getting great reviews from guests
Hosts who get great reviews usually give attention to five factors: 1) Cleanliness; 2) Essential amenities; 3) Accurate listing details; 4) Good check-in experience; and 5) Proactive communication throughout the reservation process.
Guests expect tidy and clean spaces, especially if that was properly shown in your listing photos. When you have back-to-back reservations, make sure to give yourself ample time to clean between guests. Guests will be able to rate the cleanliness of your space at the end of their stay and the average of your ratings will be visible on your listing page.
Before your guest’s check-in, make sure to clean every room of your house, especially bedrooms, washrooms, restrooms, and the kitchen. Make sure that there is no hair, dust or mold
Between each stay, provide fresh linens/sheets and towels and clear trash and leftover food from previous guests
If you allow guests to consume weed inside your home, especially if cannabis is smoked, make sure to ventilate the room or use air purifiers to remove the smell. For tips and tricks on how to get rid easily of the weed smell, please consult our Odor-free Guide
2) Essential amenities
We suggest all hosts to provide the usual essential amenities, which are basic items that your guests expect to be able to have a comfortable stay.
At least one towel per guest
At least one pillow per guest
Dish Soap/Hand Soap/Body Wash
Shampoo & Conditioner
Toilet paper and tissues
3) Accurate listing details
Setting proper expectations before your guest check-in is important since their decision to book with you is purely based on the information you provided in your listing or through your communications with them. So make sure that you create a detailed listing and profile. The accuracy of the information you provide will also bee rated by your guest at the end of their stay.
Up-to-date address (only shared after your guest has booked with you)
Bedroom, washroom and restroom privacy details are accurate
The locations where your guests are allowed to consume weed (balcony, terrace or inside) are accurately described
Your house rules are properly defined, so your guests know what to expect when they book with you. Remember, all our listings are required to be weed and fun friendly to allow guests to consume weed and have fun while doing it.
Listing photos represent the overall condition and layout of the space
Amenities mentioned in your listing are present and fully functional (if not, please make sure to update your listing description as soon as possible)
Include high-quality photos with captions for your listing
Provide house rules that will tackle the topics that matter for your guests and that include what you do and don’t allow (for example, where guests can consume weed, how they can consume it (smoking, vaporizing, etc.), additional visitors, off-limits parts of your home, etc.)
List unexpected factors or elements that will impact your guests’ stay (for example, a noisy construction project around your property)
4) Good check-in experience
A clear and straightforward check-in process will make all the difference when your guests will arrive after a tenuous day of traveling. Guests will have the possibility to rate their check-in experience after their stay.
If you intend to meet guests in person, make sure to coordinate your check-in time in advance
If you prefer using a self-check-in method, add the necessary details in the Guest resources section of your listing
Provide your contact information if your guests need to reach you before their check-in (to notify travel delays or to ask last-minute questions)
5) Proactive communication
It is important to remain available for your guests during their stay. Guests will be able to rate the clarity and consistency of the communication with you at the end of their stay and the average of your ratings will be visible on your listing page.
Be proactive in your communication and make yourself available as much as possible
Communicate with your guests early to organize arrival plans. If you cannot greet your guests in person, you can, for example, send them a message on the day of their check-in to make sure everything goes well
If you cannot be in the area during your guests' stay, it is strongly recommended to give them a local point of contact if they need to reach out to someone